EdiQue Support is a unique project monitoring tool which customers can use to track their IT assets in a given project, raise and track service requests and register complaints.
The tool will also allow customers to check their produce warranty status and download product user’s manuals for ready reference.
EdiQue Support is absolutely hassle free and simple to use:
Effortless service support:
a) Service request- Customers can log a service call directly from the application.
b) Track Service request- Customer can track the status of their service request in real time through the application.
c) Installation and product trainings- Customers can place installation and product tracing requests on a convenient date and time*
d) Product warranty- Customer can check the warranty status of their products directly and can contact customer care to purchase extended warranty plans.
e) User Manual- Customer can download product user manual to use the product with ease.
f) Frequently Asked Question(FAQ)
*Minimum notice of 04 working days is required for location within India.
For any change or update in the registered contact details, customer shall be required to submit a service request through their registered e-mail ID to the EdiQue Support helpdesk at [email protected]. Please mention the school code when sending communication to the helpdesk.